Feedback needed on our new video streaming service!

Thank you very much for your help! I am not in a hurry, there are so many good classes on the site. But I appreciate you looking into it.

Thank you

Tried the Guy Friswell video https://www.doyogawithme.com/content/slow-flow-shoulders and that froze and did not move at all.
A class from Rachel, however, proceeded smoothly after a few “hiccups” at the beginning. Thanks for explaining the reason for this. I’ll try to be more patient and wait a short while for the player to adapt to the circumstances.

@Strix49 Guy’s Slow Flow Shoulders should be fixed now. If there are others you come across please let me know. Thank you very much for your patience.

@rapazina https://www.doyogawithme.com/content/sun-salutations-ii should now be fixed.

Hi Sean. All three of those worked. I am having particular difficulty with the elevate series, with only one (day 12) of the three I tried (along with day 11 and 10) working when chromecast, but all of them working when it is turned off.

@soniamyre We fixed Elevate Day 1, 2, 3, 7 and 12. We thought those were the only ones causing issues. I’ll pass along the others in that series to make sure they are working too. Thanks for letting us know.

Hi again Sean.Yesterday it was Anastasia Hangemanole’s Strengthen and Lengthen class that was not casting. Thanks so much for your time and attention in this matter.

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@soniamyre Thanks, I will get Anastasia’s Strengthen and Lengthen class fixed up too.

Thank you very much Sean! I did the class this morning and had no issues with the streaming. Your kind assistance is much appreciated. Namaste

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@rapazina That is awesome, thanks for letting us know :slight_smile:

At first, the new streaming was working well. I have FireTV with the Silk browser. Now, however, I’ve had some problems with a few videos stopping and the screen going black with the loading bars appearing. I have to restart the video. Sometimes after restarting, the same thing happens again. This has happened several times with different classes, like Melissa’s Core Strewth and Stretch, Fiji’s Vinyasa for Vitality, and a few others.

@duke_bball_1 Can you try re-starting your router to see if that helps?

I’ll try that, but I just got a new router 4 days ago, and I’m still having a few issues, although not as often. Thanks!

Recently, every video I play stops about 3/4 into video and I have to restart and advance to where it stopped and then it finishes. It seems to be every video, these are the ones I have played this week.

Finding your ground
Fire and focus
Full Wheel
Rise and Shine
Power Yoga for love love love

I can no longer stream from my iPad Mini. It is the first generation one and is running ios 9.3.5. Previously I was playing videos through Safari on the ipad. Now when I go to any video there is not even a play button and tapping the video does nothing. I have resorted to using my iPhone but I would much prefer using my iPad. Is there something that can be done? Perhaps the new streaming service is not supported on this older iPad?

Thanks for the feedback, everyone. @lapyles and @kjkausha, someone from our team will respond to you shortly.

Moving forward, for streaming issues please send us a direct message using our Contact Us page.

All the best,

David

I’m wondering if this is why I’m having problems. I never had this happen before, but my screen constantly freezes up now. I have tried using different devices. I’ve also tried my phone, my kindle, and my laptop. It doesn’t seem to matter! I’ve also tried my home internet and my mobile data. No difference. I believe it must be your platform. Very frustrating! I tried the sciatic one, release the neck, chair yoga for the lower body, and a 7 day challenge for beginners. The screen shows an ‘error’ message when it freezes.

@owlgirl59.rj Can you send an email to our tech team on our Contact Us page? They would be happy to help you out: https://www.doyogawithme.com/content/contact-us

Video on Prana played well with no problem at all. Relaxation was a bonus!
I love this site and have done many classes. There are many types and a variety of teachers and levels

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Glad to hear, @radesanno! Thanks for sharing.